Classification: Staff
Reports to: V.P. of Retail Operations
FLSA Status: Exempt
Revised Date: 12/2020
Mission Statement: Building lives that work.
Job Objective: This position is responsible for contributing to the mission of Marion Goodwill Industries, Inc. by successfully providing direct retail consultation. Maximize community relations, customer and employee satisfaction, store appearance and financial results.
Essential Job Functions
- Seeks process improvement through numerous resources.
- Demonstrates approachability and openness.
- Applies creative problem-solving to address business needs and issues.
- Fosters collaboration.
- Provides clear, concise information to others in verbal, written, electronic, and other communication formats for public and organizational consumption.
- Maintains openness to others’ ideas and makes decisions based upon experience, data, facts and reasoned judgment.
- Makes sound decisions based on evaluation of available information.
- Assures fiscal viability by reviewing monthly, financial performance, with emphasis on sales and cost controls
- Recruits, selects, develops, evaluates and counsels assigned employees. Terminates with the knowledge of President/CEO.
- Assists in developing department budgets.
- Communicates and works closely with other members of the executive staff; collaborates in achieving overall departmental and agency goals.
- Conducts on site store condition reports, ensuring compliance to all policies. Documents all violations and advises appropriate staff as needed.
- Supervises retail management. Assists, trains and assesses management teams.
- Promotes excellent customer service relations and the Goodwill mission within the organization and community.
- Evaluates, implements and ensures security procedures are in place and enforced to minimize internal and external shrinkage.
- Assists in assessing and creating action plans for specific needs of retail locations.
- Assists in identifying potential ADC and retail sales locations.
- Participates in strategic planning meetings and strategy implementation.
- Oversees store hiring and interview process to ensure standards are achieved.
- Actively helps to maintain a safe working/shopping environment. As needed, investigates and documents incidents.
- Is aware of and follows all Agency policies and procedures as outlined in the Employee Handbook, Policy & Procedure Manual and ongoing training.
- Follows all safety policies and procedures. Serves as a team member on the safety committee.
- Dresses appropriately in accordance with the employee dress code.
- Promotes effective communication, morale and staff development within Retail Operation.
- Assists in developing, implementing and monitoring retail training including, but not limited to, customer service, team building, facilitation, problem solving, safety, etc.
- Ensures customer satisfaction.
- Maintains confidentiality; ensures correct information goes only to the appropriate person(s).
- Works retail operations to evaluate and grow the new goods operation.
- Performs other duties as assigned.
Qualifications/Basic Job Requirements:
Retail management background with emphasis in merchandising, customer relations and supervision; creative and flexible problem solver; excellent verbal and written communication skills; desire to work with rehabilitation clients, employees and the public; team orientation; be able to stand for long periods of time, stoop, squat, bend and twist; lift up to 50 pounds in a safe manner with or without assistance; appropriate grooming and dressing; Must be able to pass alcohol/drug screening.; Maintain a valid driver’s license with a clean driving record and adequate personal liability insurance.
Job Competencies:
Relationship Management – The ability to manage interactions to provide service and to support the organization. This to include: Business Networking Expertise, Visibility, Customer Service, Advocacy, Creditability, Community Relations, Teamwork, Proactivity, Responsiveness
Consultation – The ability to provide guidance to organizational stakeholders. This to include: Project Management, Analytic Reasoning, Problem-solving, Inquisitiveness, Creativity and Innovation, Flexibility, Time Management
Leadership and Navigation – The ability to direct and contribute to initiatives and processes within the organization. This to include: Transformational and Functional Leadership, Results and Goal Oriented, Mission Driven, Change Management, Consensus Builder
Communication – The ability to effectively exchange information with stakeholders. This to include: Verbal, Written, and Presentation Communication Skills, Persuasion, Diplomacy, Perceptual Objectivity, Active Listening, Effective Timely Feedback, Facilitation Skills, Meeting Effectiveness, Social Technology and Social Media Savvy, Public Relations
Cultural Effectiveness – The ability to value and consider the perspectives and backgrounds of all parties. This to include: Diversity Perspective, Openness to Various Perceptiveness, Empathy, Openness to Experience, Tolerance for Ambiguity, Adaptability, Cultural Awareness and Respect
Ethical Practices – The ability to integrate core values, integrity, and accountability throughout all organizational and business practices. This to include: Rapport Building, Trust Building, Professionalism, Creditability, Personal and Professional Courage, Personal, Professional and Behavioral Integrity
Critical Evaluation – The ability to interpret information to make business decisions and recommendations. This to include: Measurement and Assessment Skills, Objectivity, Problem Solving, Critical Thinking, Curiosity and Inquisitiveness, Research Methodology, Decision-making, Knowledge Management
Business Acumen – The ability to understand and apply information to contribute to the organization’s strategic plan. This to include: Strategic Agility, Business Knowledge, Systems Thinking, Economic Awareness, Effective Administration, Departmental and Company Business Knowledge
Physical/Emotional Demands:
The ability to remain in a stationary positon roughly 20% of the time, as well as stand, stoop, bend, squat, pushing and pulling is required.
Using a computer while sitting for extended periods is common. Must also be able to position self to maintain equipment, including under tables and desks.
Heavy lifting is expected, though occasional exertion of about 50 lbs. of force (e.g., moving pallet jack, gaylords, pallets, blue tubs) may be required. Good manual dexterity required to use common office equipment (e.g., computers, mobile devices, calculators, copiers, scanners).
Emotional: Can be high stress. Regular need for communication and social interaction with others. May require prioritization in a fast-paced environment.
Job Location: Assigned Retail Office; will travel to stores and throughout the organization; some overnight travel at meetings and conferences.
Technology and Equipment: Copier; Scanner; cash register; Computer; Basic Internet and Email Usage; Instant Messaging; Zoom; Microsoft Office Products (Word, Excel, Outlook, Teams); Adobe