Outlet Store Associate

Reports to: Outlet Manager

Revised Date: 9/2023

Mission Contribution:

To ensure the efficient and cost-effective operation and stewardship of Goodwill through donor and customer relations, processing donated goods, quality control, to maximize profitability and increase training opportunities.


Under the direct supervision of the management team or designee is responsible for tipping product for sale, pulling high value items out and accurately putting unsold items in salvage, and trash categories, and facility security and maintenance.

Essential Functions:

  1. Provides outstanding customer service.
  2. Keeps abreast of merchandise knowledge, industry trends and competitive pricing. Continually learning brands, collectibles.
  3. Keeps the work areas clean and organized.
  4. Transports merchandise throughout overall facility, including but not limited to sales floor, dock area, donor door, etc.
  5. Transports trash to compactor/dumpster and operate compactor as needed.
  6. Adheres to all Goodwill and personnel policies and procedures; follow good safety and security practices including reporting safety hazards and injuries to the store manager and management team.
  7. Work Quality – Appropriate processing, selection, and stewardship of donations.
  8. Work Quantity – Following rotation schedule, ensuring sliders are ready for sale.
  9. Performs assigned duties within the framework of our Guiding Principles:
    • Using data for operational productivity
    • We are committed to providing outstanding customer service.
    • Greeting donors and shoppers within 10 seconds.
    • Maintaining a clean, neat, organized, and safe facility. The image of the store reflects Goodwill, the manager, and the team.
    • All donations should be processed within 24 hours.
    • Avoiding piles – If you have a pile, we have a problem.
  10. May be asked to participate in activities outside of Goodwill.
  11. Attends in-service and related training as assigned by Supervisor.
  12. Performs other duties as assigned by Supervisor.

Minimum Qualifications:

  • Able to perform basic math skills.
  • Ability to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.
  • Ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Regular attendance at the job, requiring teamwork and interaction with others.
  • Ability to work under general supervision.
  • Ability to develop, provide and maintain effective working relationships with team leader, team members, customers, and clients.

Special Requirements:

  • Must have reliable means of transportation
  • Must be willing and able to work as scheduled to meet the needs of the store.
  • Must make a commitment to drug-free workplace culture and policy.

Physical Requirements:

  • Able to stand, bend and reach.
  • Able to lift, push, pull, carry or otherwise move up to forty (40) pounds with no support regularly. Over forty (40) pounds request for additional team member assistance as needed.
  • Able to perform tasks that require repetitive motion. Manual dexterity is required.

Critical Performance Factors (CPF):

  1. Customer Service – 10 second rule internal and external customers, smile, integrity of process and feedback.
  2. Department Ownership – Takes proactive approach to add value (Image/workstation/Productivity/Communication)
  3. Work Quantity – Consistently meets production count goal metrics.
  4. Reporting – Accuracy of production documentation
  5. Learning – Stays abreast of customer preferences, continually learning brands, antiques, collectibles.
  6. Work Integrity – follows established procedures timely with a sense of urgency.
  7. Work Quality – Attitude, sense of urgency, image, productivity, individual safety performance.
  8. Attendance – works schedule as assigned, notify leadership as needed with no recurring issues.
  9. Safety – Goodwill metric score
  10. Role Model Worker % of RFT TMs (# of Full Time TMs that are RMW/MA vs non-RMW by %) vs goal

Job Location: Assigned store; some travel to other stores/main building may be necessary.

Technology and Equipment: Computer, I pad, supplies, pallet jack, and forklift (when licensed by Agency).