Loss Prevention Manager

Classification: Staff

Reports To: Operations Director/President/CEO

FLSA Status: Exempt

Supervises: As Assigned

Revised Date: 07/2022

Mission Statement: Building Lives That Work

Job Objective

This position is responsible for successful completion of all assigned jobs; carry out the Mission Statement of Marion Statement of Marion Goodwill Industries, Inc.

Essential Job Functions

Customer Service:

  • Develops, implements, and manages security awareness programs that contribute to the prevention and reduction of fraudulent losses while promoting team member safety and security.
  • Initiates investigations based upon the analysis of loss trends, internal reports, and input from other informational sources.
  • Analyzes and investigates inventory shrinkages; determine causes, and actively participates in initiatives to resolve and correct issues.
  • Conducts internal and external investigations, suspect interviews and keeps confidential reports.
  • Ensures accurate and timely reporting on all activities, observations, and incidents and ensures accurate record keeping and evidence retention.
  • Monitors and maintains location cameras as well as assist with surveillance.
  • Ensures proper operation, maintenance, and repair of alarm and surveillance systems.
  • Monitors location opening and closing alarm reports to ensure proper building procedures are followed.
  • Identifies employee behavior and operational issues that contribute to theft and partners with appropriate personnel in theft reduction.
  • Reports security vulnerabilities and safety hazards observed while on assignment at any agency facilities.
  • Interacts with law enforcement, and other security agencies in a positive and professional manner.
  • Conducts safety and security audits and surveys to detect areas of vulnerability or violations of company policies and procedures.


  • Perform or assist with any duties or operations, as required to maintain workflow and to meet schedules and quality requirements.
  • Participate in any variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, and policies.
  • Acts as an Agency representative during court proceedings.
  • Leads civil restitution recovery.
  • Weekly review of exception/void reports.
  • Respond to after-hour alarm calls.

Job Competencies:

Relationship Management – The ability to manage interactions to provide service and to support the organization. This to include Business Networking Expertise, Visibility, Customer Service, Advocacy, Creditability, Community Relations, Teamwork, Proactivity, Responsiveness

Consultation – The ability to provide guidance to organizational stakeholders. This to include Project Management, Analytic Reasoning, Problem-solving, Inquisitiveness, Creativity and Innovation, Flexibility, Time Management

Leadership and Navigation – The ability to direct and contribute to initiatives and processes within the organization. This to include Transformational and Functional Leadership, Results and Goal Oriented, Mission Driven, Change Management, Consensus Builder

Communication – The ability to effectively exchange information with stakeholders. This to include Verbal, Written, and Presentation Communication Skills, Persuasion, Diplomacy, Perceptual Objectivity, Active Listening, Effective Timely Feedback, Facilitation Skills, Meeting Effectiveness, Social Technology and social media Savvy, Public Relations

Cultural Effectiveness – The ability to value and consider the perspectives and backgrounds of all parties. This to include Diversity Perspective, Openness to Various Perceptiveness, Empathy, Openness to Experience, Tolerance for Ambiguity, Adaptability, Cultural Awareness and Respect

Ethical Practices – The ability to integrate core values, integrity, and accountability throughout all organizational and business practices. This to include Rapport Building, Trust Building, Professionalism, Creditability, Personal and Professional Courage, Personal, Professional and Behavioral Integrity

Critical Evaluation – The ability to interpret information to make business decisions and recommendations. This to include Measurement and Assessment Skills, Objectivity, Problem Solving, Critical Thinking, Curiosity and Inquisitiveness, Research Methodology, Decision-making, Knowledge Management

Business Acumen – The ability to understand and apply information to contribute to the organization’s strategic plan. This to include Strategic Agility, Business Knowledge, Systems Thinking, Economic Awareness, Effective Administration, Departmental and Company Business Knowledge

Qualifications/Basic Job Requirements:

  • Education and experience equivalent to a bachelor’s degree in Criminal Justice or a related field and a minimum of three years’ experience in loss prevention and/or asset protection in retail, industrial or commercial security environments.
  • Loss Prevention Certified (LPC) designation preferred
  • Experience with various surveillance equipment including video surveillance, equipment, digital recorders, digital cameras, Loss Prevention computer software and other related equipment as provided.
  • Competency in conducting investigations, including analyzing data, accurately observing and documenting incidents, and events.
  • Ability to work independently, exhibit strong assessment/analytical skills, good judgment, problem-solving skills and flexibility, including working evenings and weekends.
  • appropriate grooming and dressing. Able to pass alcohol/drug screening; Maintain a valid driver’s license with a clean driving record and adequate personal liability insurance.

Physical/Emotional Demands:

The ability to remain in a stationary position 20% of the time, as well as stand, stoop, bend, squat, pushing and pulling is required.

Using a computer while sitting for extended periods is common. Must also be able to position self to maintain equipment, including under tables and desks.

Heavy lifting is expected, though occasional exertion of about 50 lbs. of force (e.g., moving pallet jack, gaylords, pallets, blue tubs) may be required. Good manual dexterity required to use common office equipment (e.g., computers, mobile devices, calculators, copiers, scanners).

Emotional: Can be high stress. Regular need for communication and social interaction with others. May require prioritization in a fast-paced environment.

Perform other related duties as assigned.

Critical Skills:

  • Must be able to work independently in a team environment.
  • Prefer some work experience in maintenance, transportation, or related field.
  • Must be 18 years of age or older, have command of the English language sufficient to communicate with customers, co-workers, and supervisors.
  • Must possess interpersonal skills with customers and employees.
  • Must possess problem solving skills.
  • Must have a desire to work with rehabilitation consumers, employees, and the public.
  • Must be team oriented.
  • Must be reliable and dependable.
  • Must be able to pass alcohol/drug screening.
  • First Aid CPR Certified if assigned by Safety Coordinator (training provided)
  • Must maintain a valid driver’s license, adequate personal liability insurance, and a driving record acceptable to Goodwill’s insurance provider.

Job Location

Will travel to store locations, area residences, and commercial establishments.

Technology and Equipment

Copier; Scanner; Computer; Internet and Email Usage; Instant Messaging; Zoom; Microsoft Office Products (Word, Excel, Outlook, Teams);payroll software, surveillance systems