Reports To: VP Donated Goods Retail and Retail Director
FLSA Status: Non-Exempt
Supervises: N/A
Revised Date 12/2021
Mission Statement: Building Lives That Work
Job Objective: To coordinate assigned inventory; carry out the Marion Goodwill Industries, Inc. Mission Statement.
Essential Job Functions
Customer Service:
• Responsible for maintaining open communication between Supervisor and Departmental management.
• Ensure all inventory concerns are resolved in a timely manor.
New Goods and Supply Inventory:
• Ordering inventory from vendors and suppliers and securing shipment arrival times.
• Managing inventory by stocking, pricing, and cataloging products.
• Updating inventory count and maintaining inventory records.
• Fills current new goods and supply orders in a timely fashion.
• Reporting discrepancies in inventory that indicate theft, such as too little inventory at last count.
• Periodically, obtains store inventory counts.
• Obtaining estimates and price details from different vendors to compare costs.
• Prepares required reports to the Finance Department.
• Updates store requisition form as needed.
Donation Inventory:
• Maintain accurate records of donated goods inventory.
Administration:
• Is aware of and follows all company policies and procedures as outlined in the Employee Handbook, Policies & Procedures, and ongoing training.
• Attend meetings/training as scheduled and integrate information from training into store operations where applicable
• Work as scheduled, being flexible when needed.
Safety and Loss prevention:
• Responsible for maintaining a safe workplace and complying with all state and federal safety and health regulations as well as company safety policy and procedures.
• Assess emergency situations and take action as the need indicates reporting any such situation in writing and forwarding to the Safety Coordinator at the Corporate Office within 24 hours.
• Notify President/CEO of any property or physical injury by phone immediately.
Perform other related duties as assigned.
Qualifications/Basic Job Skills:
- Must be able to work independently in a team environment.
- High school graduate with further preparation preferred.
- Three years of retail or distribution center experience preferred.
- Must be 18 years of age or older, have command of the English language sufficient to communicate with customers, co-workers, and supervisors.
- Must possess leadership abilities (good communication skills; organization; accuracy; consistency; idea promotion).
- Must possess strong interpersonal skills with customers and employees.
- Must possess problem solving skills.
- Must have a desire to work with rehabilitation consumers, employees, and the public.
- Must be able to physically sort retail items.
- Must be team oriented.
- Must be reliable and dependable.
- Must be able to pass alcohol/drug screening.
- First Aid CPR Certified if assigned by Safety Coordinator (training provided)
- Must maintain a valid driver’s license, adequate personal liability insurance, and a driving record acceptable to Goodwill’s insurance provider.
Job Competencies:
- Relationship Management – The ability to manage interactions to provide service and to support the organization. This to include: Customer Service, Advocacy, Creditability, Teamwork, Proactivity, Responsiveness
- Consultation – The ability to provide guidance to organizational stakeholders. This to include: Project Management, Analytic Reasoning, Problem-solving, Inquisitiveness, Creativity and Innovation, Flexibility, Time Management
- Communication – The ability to effectively exchange information with stakeholders. This to include: Verbal, Written, and Presentation Communication Skills, Persuasion, Diplomacy, Perceptual Objectivity, Active Listening, Effective Timely Feedback, Facilitation Skills, Meeting Effectiveness, Social Technology and Social Media Savvy, Public Relations
- Cultural Effectiveness – The ability to value and consider the perspectives and backgrounds of all parties. This to include: Diversity Perspective, Openness to Various Perceptiveness, Empathy, Openness to Experience, Tolerance for Ambiguity, Adaptability, Cultural Awareness and Respect
- Ethical Practices – The ability to integrate core values, integrity, and accountability throughout all organizational and business practices. This to include: Rapport Building, Trust Building, Professionalism, Creditability, Personal and Professional Courage, Personal, Professional and Behavioral Integrity
- Critical Evaluation – The ability to interpret information to make business decisions and recommendations. This to include: Measurement and Assessment Skills, Objectivity, Problem Solving, Critical Thinking, Curiosity and Inquisitiveness, Research Methodology, Decision-making, Knowledge Management
Physical/Emotional Demands:
The ability to remain in a stationary positon roughly 10% of the time, as well as stand, stoop, bend, squat, pushing and pulling is required.
Heavy lifting is expected, though occasional exertion of about 50 lbs. of force (e.g., moving pallet jack, gaylords, pallets, blue tubs) may be required. Good manual dexterity required to use common office equipment (e.g., computers, mobile devices, calculators, copiers, scanners).
Emotional: Will be minimal stress. Regular need for communication and social interaction with others. May require prioritization in a fast-paced environment.
Job Location
Valley Building. May travel to other stores and throughout the organization; some travel required for meetings and conferences.
Technology and Equipment
Computers with knowledge of, but not limited to Microsoft Word, Excel, Outlook, Zoom and Paylocity software, adding machine, supplies, pallet jack, security equipment, and forklift (when licensed by Agency).