ADC Attendant

Job Title: ADC
Reports to: Store Management Team
Mission Statement: Building lives that work.

Job Objective:
To assist the management team by delivering exceptional customer service that is timely and accurate; and making product available for our Goodwill customers to purchase in a timely safe manner. Carry out the Marion Goodwill Industries, Inc. mission statement.

Essential Job functions

Customer Service:

• Demonstrate outstanding customer service, able to show customer respect at all times, and settling for nothing less than excellence while performing daily responsibilities.
• Observe the 10-foot rule, which ensures every customer encountered at this distance is aided in a polite and serviceable manner.
• Greet all customers with a pleasant, warm greeting and smile as they enter the building, direct customers to areas of the store as requested, and thank all customers as they exit the building.
• Promote sale of merchandise and special sale items.
• Demonstrate a professional, presentable appearance, including visible presence of the issued nametag according to Marion Goodwill dress code.
• Attend all training/meetings as scheduled.
• Is aware of and follows all company policies and procedures as outlined in the Employee Handbook and ongoing training.
• Follow employee purchase policy as outlined in the Employee Handbook.
• Work as scheduled, being flexible when needed.
• Maintain confidentiality; ensuring correct information goes only to the appropriate person(s).

Merchandise Processor:

• Inspect and sort all incoming clothing, accessories, shoes, and other wares to determine if items are suitable for sale or should be salvaged.
• Prepare items for sale by sorting, hanging, pricing and/or tagging merchandise.
• Transport items to and from the sales floor.
• Place items on shelves, in bins, or on racks according to Marion Goodwill Industries Inc. standards.
• Face shelves, racks, and/or bins according to display standards.
• Remove/pull expired items from displays on sales floor.
• Prepare furniture for the sales floor as needed.
• Keep accurate records of processed items, carts or racks and report to management daily.
• Meet and/or exceed Marion Goodwill production standards
• Sort product at consistent pace of five (5) seconds per piece.
• Complete merchandise processer training.

Donation Attendant:

• Complete donation attendant training.
• Assist and receive donated goods from the donors by helping unload cars & carrying donations in a safe manner.
• Collect and bag/box all donations brought in.
• Organize donations as they are brought in. Sort donations by wares and textiles. Utilizing space available.
• Provide receipts to donors.
• Maintain accurate donation records of total donors on a daily and weekly basis.
• Assist truck drivers in loading and unloading donations, as directed by manager on duty, in a safe and efficient manner.
• Retrieve and collect shopping carts and baskets, as necessary.
• Cleaning: (Inside and/or outside of the location)
• Follow store-cleaning procedures as assigned.

Safety:

• Ability to pay close attention to his/her surroundings and alert management to any situation that seems dangerous and/or suspicious.
• Responsible for maintaining a safe workplace and complying with all state and federal safety and health regulations as well as company safety policy and procedures.
• Responsible for learning and executing all Consumer Product Safety Commission recalls.
• Responsible for safe handling and usage of blue tubs.
• Responsible for knowing the location of, how to read, and understand the Safety Data Sheets.
• Responsible for sanitizing and labeling of bedding, upholstered furniture, stuffed toys, and filling materials.
• Report any accidents/incidents and unsafe conditions to the store manager(s) and assist with completing appropriate reports.
• Attend monthly safety meetings.
• Perform other duties as assigned by Supervisor.

Qualifications/Basic Job Requirements:

• Must be able to work independently in a store team environment.
• Academic preparation preferably at high school level or GED.
• Some retail experience preferred.
• Must be 16 years of age or older, have command of the English language sufficient to communicate with customers, co-workers, and supervisors.
• Must possess strong interpersonal skills with customers and coworkers.
• Must have a desire to work with rehabilitation consumers, employees, and the public.
• Must be reliable and dependable.
• Must make a commitment to drug-free workplace culture and policy

Job Competencies:

Job Knowledge – Posses clear understanding of the responsibilities and tasks he or she met perform.

Quality of Work – Performs work correctly. Work is accurate, thorough, consistent and complete.

Quantity of Work – Demonstrates a commitment towards achieving results. Tasks are completed efficiently and effectively.

Communication – Communicates effectively with supervisor and co-workers to resolve issues and recommend solutions. Uses politeness and discretion.

Decision Making – Makes appropriate decisions to accomplish job duties or solve problems.

Teamwork – Works cooperatively with all levels of teammates, assists others to complete tasks, listens to instructons, seeks team success, and demonstrates a desire to meet store and company goals.

Customer Service – Protects, promotes, and enhances the Goodwill brand through their words and actions.

Attendance – Reports to work regularly and on time. Adheres to schedule and requests changes with appropriate notice.

Safety – Maintans a safe work environment, follows safety regulations, and actively contributes towards a safe workplace.

Physical/Emotional Demands:

Must be able to physically sort/hang/display retail items.

Must be able to stand for long periods of time, stoop, squat, bend and twist, reach for extended periods of time; push, pull, or lift up
to 50 pounds in a safe manner.

Emotional: Can be high stress. Regular need for communication and social interaction with others. May require prioritization in a fast-paced environment.

Job Location: Assigned store; some travel to other stores/main building may be necessary.

Technology and Equipment: Computer, pallet jack, and forklift (when licensed by Agency).