ADC Attendant

Job Title: ADC
Reports to: Store Management Team
Mission Statement: Building lives that work.

Job Objective:
To assist the management team by delivering exceptional customer service that is timely and accurate; and making product available for our Goodwill customers to purchase in a timely safe manner. Carry out the Marion Goodwill Industries, Inc. mission statement.

Essential Job functions

Customer Service:

  • Demonstrate outstanding customer service, able to show customer respect at all times, and settling for nothing less than excellence while performing daily responsibilities.
  • Observe the 10-foot rule, which ensures every customer encountered at this distance is aided in a polite and serviceable manner.
  • Greet all customers with a pleasant, warm greeting and smile as they enter the building, direct customers to areas of the store as requested, and thank all customers as they exit the building.
  • Promote sale of merchandise and special sale items.
  • Demonstrate a professional, presentable appearance, including visible presence of the issued nametag according to Marion Goodwill dress code.
  • Attend all training/meetings as scheduled.
  • Is aware of and follows all company policies and procedures as outlined in the Employee Handbook and ongoing training.
  • Follow employee purchase policy as outlined in the Employee Handbook.
  • Work as scheduled, being flexible when needed.
  • Maintain confidentiality; ensuring correct information goes only to the appropriate person(s).

Merchandise Processor:

  • Inspect and sort all incoming clothing, accessories, shoes, and other wares to determine if items are suitable for sale or should be salvaged.
  • Prepare items for sale by sorting, hanging, pricing and/or tagging merchandise.
  • Transport items to and from the sales floor.
  • Place items on shelves, in bins, or on racks according to Marion Goodwill Industries Inc. standards.
  • Face shelves, racks, and/or bins according to display standards.
  • Remove/pull expired items from displays on sales floor.
  • Prepare furniture for the sales floor as needed.
  • Keep accurate records of processed items, carts or racks and report to management daily.
  • Meet and/or exceed Marion Goodwill production standards
  • Sort product at consistent pace of five (5) seconds per piece.
  • Complete merchandise processer training.

Donation Attendant:

  • Complete donation attendant training.
  • Assist and receive donated goods from the donors by helping unload cars & carrying donations in a safe manner.
  • Collect and bag/box all donations brought in.
  • Organize donations as they are brought in. Sort donations by wares and textiles. Utilizing space available.
  • Provide receipts to donors.
  • Maintain accurate donation records of total donors on a daily and weekly basis.
  • Assist truck drivers in loading and unloading donations, as directed by manager on duty, in a safe and efficient manner.
  • Retrieve and collect shopping carts and baskets, as necessary.
  • Cleaning: (Inside and/or outside of the location)
  • Follow store-cleaning procedures as assigned.


  • Ability to pay close attention to his/her surroundings and alert management to any situation that seems dangerous and/or suspicious.
  • Responsible for maintaining a safe workplace and complying with all state and federal safety and health regulations as well as company safety policy and procedures.
  • Responsible for learning and executing all Consumer Product Safety Commission recalls.
  • Responsible for safe handling and usage of blue tubs.
  • Responsible for knowing the location of, how to read, and understand the Safety Data Sheets.
  • Responsible for sanitizing and labeling of bedding, upholstered furniture, stuffed toys, and filling materials.
  • Report any accidents/incidents and unsafe conditions to the store manager(s) and assist with completing appropriate reports.
  • Attend monthly safety meetings.
  • Perform other duties as assigned by Supervisor.

Qualifications/Basic Job Requirements:

  • Must be able to work independently in a store team environment.
  • Academic preparation preferably at high school level or GED.
  • Some retail experience preferred.
  • Must be 16 years of age or older, have command of the English language sufficient to communicate with customers, co-workers, and supervisors.
  • Must possess strong interpersonal skills with customers and coworkers.
  • Must have a desire to work with rehabilitation consumers, employees, and the public.
  • Must be reliable and dependable.
  • Must make a commitment to drug-free workplace culture and policy

Job Competencies:

Job Knowledge – Posses clear understanding of the responsibilities and tasks he or she met perform.

Quality of Work – Performs work correctly. Work is accurate, thorough, consistent and complete.

Quantity of Work – Demonstrates a commitment towards achieving results. Tasks are completed efficiently and effectively.

Communication – Communicates effectively with supervisor and co-workers to resolve issues and recommend solutions. Uses politeness and discretion.

Decision Making – Makes appropriate decisions to accomplish job duties or solve problems.

Teamwork – Works cooperatively with all levels of teammates, assists others to complete tasks, listens to instructons, seeks team success, and demonstrates a desire to meet store and company goals.

Customer Service – Protects, promotes, and enhances the Goodwill brand through their words and actions.

Attendance – Reports to work regularly and on time. Adheres to schedule and requests changes with appropriate notice.

Safety – Maintans a safe work environment, follows safety regulations, and actively contributes towards a safe workplace.

Physical/Emotional Demands:

Must be able to physically sort/hang/display retail items.

Must be able to stand for long periods of time, stoop, squat, bend and twist, reach for extended periods of time; push, pull, or lift up
to 50 pounds in a safe manner.

Emotional: Can be high stress. Regular need for communication and social interaction with others. May require prioritization in a fast-paced environment.

Job Location: Assigned store; some travel to other stores/main building may be necessary.

Technology and Equipment: Computer, pallet jack, and forklift (when licensed by Agency).