New Goods Associate

Reports to: Ecommerce Coordinator                            

Revised Date: 9/2023

Mission Contribution:

To ensure the efficient and cost-effective operation and stewardship of Goodwill to maximize profitability and increase training opportunities.


Under the supervision of the Ecommerce Coordinator, the new goods associate will ensure prompt and accurate fulfillment of all store supplies and new good orders.

Essential Functions:

  1. Ensures outstanding customer service.   
  2. Under the supervision of the Ecommerce Coordinator, the new goods associate will accurately check in all orders, enter in POS system, price items, and accurately follow inventory control metrics.
  3. Responsible for image, maintenance, loss prevention, safety, and security of Goodwill in accordance with Goodwill policies and procedures.
  4. Under supervision of the Ecommerce Coordinator, the new goods associate will assist as required in retail locations, stocking, training, completing inventory.
  5. Maintains compliance with Commission on Accreditation of Rehabilitation Facility (CARF) standards.
  6. Performs assigned duties and job responsibilities within the framework of our Guiding Principles:
    • Using data for operational productivity
    • We are committed to providing outstanding customer service.
    • Greeting donors and shoppers within 10 seconds.
    • Maintaining a clean, neat, organized, and safe facility.  The image of the store reflects Goodwill, the manager, and the team.
    • Stocking our store with full and fresh product.
    • All donations should be processed within 24 hours.
    • Avoiding piles – If you have a pile, we have a problem.
  7. Attends in-service and related training as assigned by the Ecommerce Coordinator.
  8. May be asked to participate in activities outside of Goodwill.
  9. Performs other duties as assigned by the Ecommerce Coordinator or designee.

Minimum Qualifications:

  • High School Diploma or GED required.
  • Strong leadership, interpersonal, and verbal and written communication skills.
  • Basic computer skills. Including, but not limited to Excel.

Special Requirements:

  • Must be available to work when scheduled to meet the needs of the department.
  • Must have a reliable means of transportation.
  • Scheduling: Monday- Friday some weekends or early/late hours if needed.

Physical Requirements:

  • Able to bend, reach, climb ladders and stand for extensive periods of time and lift up to forty (40) pounds.  May be required to lift heavier goods/items with the assistance of another team member.
  • Able to perform tasks that require repetitive motion, i.e., tagging, unpacking boxes, and stocking on shelves.  Manual dexterity is required.

Critical Performance Factors (CPF):

  1. Sales vs Budget (Location vs goal)
  2. Payroll as a Percent of Revenue (Location vs goal)
  3. Budgeted Profit vs Actual Profit (Location vs goal)
  4. Role Model Worker % of RFT TMs (# of Full Time TMs that are RMW/MA vs non-RMW by %) vs goal.
  5. Customer Service (Internal and External)
  6. Image – Operations – Goodwill Internal Audit metric score
  7. Safety – Goodwill Safety metric score