Store Manager

Reports To: Retail Director/Senior V.P. Retail Operations

Mission Statement: Building lives that work.

Job Objective: This position is responsible for the successful operation of the Goodwill Store. S/he will: develop the entire store team; integrate rehabilitation services; offer quality retail merchandise; and maintain financial viability, Assist in the supervision of store personnel in department assigned; carry out the Marion Goodwill Industries, Inc. Mission Statement

Essential Job Functions:

Customer Service:

  • Demonstrate outstanding customer service, able to show customer respect at all times, and settling for nothing less than excellence while performing daily responsibilities.
  • Observe the 10-foot rule, which ensures every customer encountered at this distance is aided in a polite and serviceable manner.
  • Greet all customers with a pleasant, warm greeting and smile as they enter the building, direct customers to areas of the store as requested, and thank all customers as they exit the building.
  • Promote sale of merchandise and special sale items.
  • Demonstrate a professional, presentable appearance, including visible presence of the issued name-tag according to Marion Goodwill dress code.
  • Develop and maintaining store appearance, ensuring a clean, organized, contemporary look.
  • Responsible for maintaining open communication between store personnel and management.
  • Communicate with Management team before, during and at the end of shift.
  • Maintain confidentiality; ensure correct information goes only to the appropriate person(s).
  • Present a positive public image for the betterment of the organization.
  • Develop and promotes special events with the direction of the appropriate person.
  • Ensure all employee and customer concerns are resolved in a timely manor.

Hiring and Team development:

  • Understand and follow Retail Associate, Department Head, Shift Supervisor and Assistant Manager Job Descriptions.
  • Ensure that hiring process is in accordance with Hiring Procedures.
  • Recruit and select future employees for Marion Goodwill.
  • Receive and review hiring applications and verify minimum qualifications are met.
  • Recommend additional staffing as justified by demand.
  • Develop and coach employees to maximize their individual potential.
  • Hold team accountable to Marion Goodwill production standards
  • Set goals with each employee, ensuring monthly, quarterly and yearly goals are met.
  • Responsible for evaluating employee’s performance on a daily, weekly, monthly and yearly basis.
  • Lead and offer job duty guidance to personnel assigned.
  • Ensure all training of new employees is complete and accurate.
  • Terminate employees with permission of direct supervisor and President/CEO.


  • Responsible for operating a profitable retail store.
  • Effectively manage collection of donations and booth areas to ensure overall image and to maximize donor and landlord satisfaction where applicable.
  • Responsible for operating effective sorting, pricing, and rotating strategies, using procedural guidelines.
  • Ensure that the store meets or exceeds daily production goals in both wares and textiles.
  • Responsible for ensuring audit standards are met.
  • Ensure all direct expenses are at or below budgeted amount.
  • Responsible for maximizing product through weekly/monthly shipments of high quality/price collectibles and rare items to
  • Ensure Round-up goals meet or exceed the stores monthly budget. Scheduling and Administration:
  • Schedule personnel to meet store requirements staying within the budgeted payroll allowance.
  • Perform administrative tasks, including: accurate daily/weekly/monthly reporting; check-in and close-out procedures, including cash management.
  • Ensure record keeping is accurate, complete and forwarded to the proper location in a timely manner as required.
  • Is aware of and follows all company policies and procedures as outlined in the Employee Handbook, Policies & Procedures, and ongoing training.
  • Ensure that all assigned employees are in compliance with company policies and procedures.
  • Attend meetings/training as scheduled and integrate information from training into store operations where applicable
  • Receive and review all employee attendance with Retail Director/V.P. of Retail Operations. (Tardiness, absence, left early or arrived early.) Ensure appropriate actions are taken within a timely manner.
  • Ensure store supply requisition and new goods ordering and/or inventory are completed by specific due dates.
  • May be required to temporarily assist in other locations.
  • Work as scheduled, being flexible when needed.
  • Ensure lunches/breaks are scheduled with Retail Associates and management team and being taken on time.

Safety and Loss prevention:

  • Responsible for maintaining a safe workplace and complying with all state and federal safety and health regulations as well as company safety policy and procedures.
  • Assess emergency situations and take action as the need indicates reporting any such situation in writing and forwarding to the Safety Coordinator at the Corporate Office within 24 hours.
  • Notify Senior V.P. of Retail Operations, Retail Director or District Manager of any property or physical injury by phone immediately.
  • Provide constant surveillance of the entire building inside and outside for safety and loss prevention measures.
  • Count and balance the register cash drawers and safe daily. Prepare daily bank deposits.
  • Responsible for proper use of all monitoring/security systems (cameras and alarms) and communicating any questionable behavior to direct supervisor or other appropriate person
  • Ensure monthly safety inspections are completed and submitted on time.
  • Ensure the training and execution all Consumer Product Safety Commission recalls.
  • Ensure the safe handling and usage of rolling blue tubs.
  • Ensure the compliance with the Hazardous Communication Policy and Procedure (chemical labeling, Safety Data Sheets, and training) .
  • Ensure compliance of sanitizing and labeling of bedding, upholstered furniture, stuffed toys, and filling materials.
  • Ensure each department team cleans, restocks supplies, and maintains overall organization of department. Perform other related duties as assigned.

Critical Skills:

  • Must be able to work independently in a store team environment.
  • High school graduate with further preparation preferred.
  • Three years of retail experience preferred.
  • Two to three years supervisory experience required.
  • Must be 18 years of age or older, have command of the English language sufficient to communicate with customers, co-workers, and supervisors.
  • Must possess leadership abilities (good communication skills; organization; accuracy; consistency; idea promotion).
  • Must possess strong interpersonal skills with customers and employees.
  • Must possess problem solving skills.
  • Must have a desire to work with rehabilitation consumers, employees, and the public.
  • Must be able to physically sort/hang/display retail items.
  • Must be able to stand for long periods of time, stoop, squat, bend and twist, reach for extended periods of time; push, pull, orlift up to 50 pounds in a safe manner.
  • Must be team oriented.
  • Must be reliable and dependable.
  • Must be able to pass alcohol/drug screening.
  • Criminal background check required.
  • First Aid CPR Certified if assigned by Safety Coordinator (training provided)
  • Must maintain a valid driver’s license, adequate personal liability insurance, and a driving record acceptable to Goodwill’s insurance provider.

Job Location: Assigned store. May travel to other stores and throughout the organization; some travel required for meetings and conferences.

Equipment: Computer, Cash register, adding machine, supplies, pallet jack, security equipment, and forklift (when licensed by Agency)

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