Shift Supervisor

Reports To: Store Management Team

Supervises: Assigned Store Employees

Mission Statement: Building lives that work

Job Objective: This position is responsible for assisting the Store Management team in successful operation of the Goodwill Store. S/he will assist with: developing and supervising assigned store personnel; integrate rehabilitation services; offer quality retail merchandise; maintain financial viability. Carry out the Marion Goodwill Industries, Inc. Mission Statement.

Essential Job Functions

Customer Service:

  • Maintain open communication between store personnel and management.
  • Assist in developing and maintaining store appearance, ensuring a clean, organized, contemporary look
  • Maintain confidentiality; ensure correct information goes only to the appropriate person(s).
  • Assist in special events with store management.
  • Present a positive public image for the betterment of the organization.
  • Demonstrate outstanding customer service, able to show customer respect at all times, and settling for nothing less than excellence while performing daily responsibilities.
  • Observe the 10-foot rule, which ensures every customer encountered at this distance is aided in a polite & serviceable manner.
  • Greet all customers with a pleasant, warm greeting and smile as they enter the building, direct customers to areas of the store as requested, and thank all customers as they exit the building.
  • Promote sale of merchandise & special sale items.
  • Demonstrate a professional, presentable appearance, including visible presence of the issued name tag according to Marion Goodwill dress code.
  • Communicate with Management team and Retail Associates before, during and after shift.
  • Assist management team with employee and customer concerns.

Hiring and Team Development:

  • Ensure that hiring process is in accordance with Hiring Procedures.
  • Assist with recruiting and selecting future employees for Marion Goodwill.
  • Lead and offer job duty guidance to personnel assigned.
  • Develop and coach employees to maximize their individual potential.
  • Assist with setting goals for each employee, ensuring monthly, quarterly and yearly goals are met.
  • Assist with evaluating employee’s performance on a daily, weekly, monthly and yearly basis.
  • Hold team accountable to Marion Goodwill production standards daily.
  • Understand and follow Retail Associate and Department Head job descriptions.
  • Assist with the training of new employees.
  • Ensure Retail Associates and Department Heads assigned are productive with job responsibilities and/or locating a manager to update the daily task list.

Profitability:

  • Assist in operating effective sorting, pricing, and rotating strategies using procedural guidelines.
  • Ensure that the store meets or exceeds daily production goals in both wares and textiles.
  • Assist with maximizing product through weekly, monthly shipments of high quality/price, collectable and rare items to ShopGoodwill.com
  • Assist management team in ensuring audit standards are met.
  • Ensure all direct expenses are at or below budgeted amount.
  • Ensure all Round-up goals meet or exceed the monthly store budget.

Scheduling and Administration:

  • Ensure record keeping is accurate, complete and forwarded to the proper location in a timely manner as required.
  • Attend meetings/training as scheduled and integrates information from training into store operations where needed.
  • Perform administrative tasks, including: accurate daily/weekly/monthly reporting; check-in and close-out procedures, including cash management.
  • Is aware of and follows all company policies and procedures as outlined in the Employee Handbook and ongoing training.
  • May be required to temporarily assist in other locations.
  • Communicate all department attendance to management daily. (Tardiness, absence, left early or arrived early.)
  • Ensure breaks and lunches are scheduled with Retail Associates and management team and taken on time.
  • Assist with store supply requisition, and new goods ordering and/or inventory are completed by specific dates.
  • Work as scheduled, being flexible when needed.

Safety and Loss Prevention:

  • Assess emergency situations and takes action as the need indicates reporting any such situation in writing and forwarding to the Safety Coordinator at the Corporate Office within 24 hours.
  • Notify Store Manager/Assistant Manager, Senior V.P. of Retail Operations or Retail Director of any property or physical injury by phone immediately.
  • Provide constant surveillance of the sales floor and backroom for safety and loss prevention measures.
  • Count and balance the register cash drawers and safe daily. Prepare daily bank deposits.
  • Responsible for proper use of all monitoring/security systems (cameras and alarms) and communicating any questionable behavior to direct supervisor or other appropriate person.
  • Provide constant surveillance of entire building inside and outside for safety and loss prevention measures.
  • Responsible for maintaining a safe workplace and complying with all state and federal safety and health regulations as well as company safety policy and procedures.
  • Ensure the training and execution all Consumer Product Safety Commission recalls.
  • Ensure the safe handling and usage of rolling blue bins.
  • Ensure the compliance with the Hazardous Communication Policy and Procedure (chemical labeling, Safety Data Sheets, and training).
  • Ensure compliance of sanitizing and labeling of bedding, upholstered furniture, stuffed toys, and filling materials.
  • Attend monthly safety meetings.
  • Ensure each department team cleans, restocks supplies and maintains overall organization of the department.

Perform other related duties as assigned.

Critical Skills:

  • Must be able to work independently in a store team environment.
  • Academic preparation preferably at high school levelor GED.
  • One year of retail experience preferred or demonstrates leadership qualities.
  • Must be 18 years of age or older, have command of the English language sufficient to communicate with customers, co-workers, and supervisors.
  • Must possess leadership abilities (good communication skills; organization; accuracy; consistency; idea promotion).
  • Must possess strong interpersonal skills with customers and employees.
  • Must possess problem solving skills.
  • Must have a desire to work with rehabilitation consumers, employees, and the public.
  • Must be able to stand for long periods of time, stoop, squat, bend and twist, reach for extended periods of time; push, pull, or lift up to 50 pounds in a safe manner.
  • Must be team oriented.
  • Must be reliable and dependable.
  • Must be able to pass alcohol/drug screening.
  • Criminal background check required.
  • First Aid CPR Certified if assigned by Safety Coordinator (training provided)
  • Must maintain a valid driver’s license, adequate personal liability insurance, and a driving record acceptable to Goodwill’s insurance provider or review/waiver signed by the President/CEO.

Job Location: Assigned store. May travel to other stores and throughout the organization; some travel required for meetings and conferences.

Equipment: Computer, Cash register, adding machine, supplies, pallet jack, and fork lift (when licensed by Agency).

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