Reports to: Store Management Team
Revised Date: 9/2023
Mission Contribution:
To ensure the efficient and cost-effective operation and stewardship of Goodwill and security of corporate assets through donor and customer relations, processing donated goods, and quality control, to maximize profitability.
Summary:
Under the direct supervision of the Supervisor or designee, the Sales Floor Associate is responsible for providing world-class customer service, maintaining workplace and work area with cleanliness and orderliness, rotating, displaying merchandise, stocking shelves and racks.
Essential Functions:
- Greets customers in a prompt, friendly, and courteous manner; assist customers with prices, location, and information on merchandise, providing outstanding customer service.
- Communication – Actively listens, clearly gets points across
- Positive can-do attitude always.
- Ethics – High integrity, does the right thing, reports concerns to leadership right away.
- Image – Neat, clean and welcoming appearance and disposition n.
- Maintains Goodwill sales floor, and dressing rooms free of dust, dirt, fallen merchandise, and clutter; removes hangers from cash wrap.
- Responsible for hanging apparel racks, placing wares on sales floor and display/rotation of merchandise.
- Responsible for floor recovery and cleaning as assigned.
- Work quality – sense of urgency, detailed and expedient.
- Work quantity – Processes 1 cart of hard goods, or 1 full rack of 100 units in and out per hour as applicable with a focus on continuous improvement.
- Adheres to all Goodwill and personnel policies and procedures; follow good safety practices including reporting safety hazards and injuries to the Team Leader Coach or Associate Team Leader.
- Performs assigned duties within the framework of our Guiding Principles:
- Using data for operational productivity
- We are committed to providing outstanding customer service.
- Greeting donors and shoppers within 10 seconds.
- Maintaining a clean, neat, organized, and safe facility. The image of the store reflects Goodwill, the manager, and the team.
- Stocking our store with full and fresh product.
- All donations should be processed within 24 hours.
- Avoiding piles – If you have a pile, we have a problem.
- May be asked to participate in activities outside of Goodwill.
- Attends in-service and related training as assigned by the manager.
- Performs other duties as assigned by the Supervisor.
Minimum Qualifications:
- High school diploma or G.E.D. preferred.
- Prior experience in a retail environment preferred.
- Good interpersonal skills and customer service
- Ability to develop and maintain effective working relationships with team leader, team members, customers and donors.
- Ability to work within a team situation.
- Ability to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.
- Ability to perform the essential functions with or without accommodation.
Special Requirements:
- Must be willing and able to work as scheduled to meet the needs of the store.
- Must have reliable means of transportation.
- Must make a commitment to drug-free workplace culture and policy.
Physical Requirements:
- Able to stand, bend and reach.
- Able to lift, push, pull, carry or otherwise move up to forty (40) pounds with no support regularly. Over forty (40) pounds request for additional team member assistance as needed.
- Able to perform tasks that require repetitive motion. Manual dexterity is required.
Critical Performance Factors (CPF):
- Sales vs budget (Location vs goal)
- Safety – Goodwill Safety metric score
- Attendance – Works schedule as assigned, notify leadership as needed with no recurring issues.
- Transaction Value (Location vs goal)
- Customer Service (10 second rule internal and external customers, smile, integrity of process and feedback)
- Work Quantity – Hourly production vs. goal (units produced per hour ensuring fresh and full inventory)
- Work Integrity – Follows established procedures timely with a sense of urgency.
- Work Quality – Personal image, keeps work area/location clean, organized and individual safety performance.
- Role Model Worker % of RFT TMs (# of Full Time TMs that are RMW/MA vs non-RMW by %) vs goal
Job Location: Assigned store; some travel to other stores/main building may be necessary.
Technology and Equipment: Computer, I pad, supplies, pallet jack, and forklift (when licensed by Agency).