Reports To: ShopGoodwill.com Operations Management Team
Supervises: N/A
Mission Statement: Building lives that work.
Job Objective: To assist the management team by delivering exceptional customer service that is timely and accurate; and making product available for our Goodwill customers to purchase in a timely safe manor. Carry out the Marion Goodwill Industries, Inc. mission statement.
Essential Job Functions
Customer Service:
- Demonstrate outstanding customer service, able to show customer respect at all times, and settling for nothing less than excellence while performing daily responsibilities.
- Observe the 10-foot rule, which ensures every customer encountered at this distance is aided in a polite and serviceable manner.
- Greet all customers with a pleasant, warm greeting and smile as they enter the building, over the phone or in email and thank all customers as they leave, over the phone or in email.
- Promote sale of merchandise & special sale items.
- Demonstrate a professional, presentable appearance, including visible presence of the issued name tag according to Marion Goodwill dress code.
- Responsible for maintaining a safe workplace and complying with all state and federal safety and health regulations as well as company safety policy and procedures.
- Attend all training/meetings as scheduled.
- Is aware of and follows all company policies and procedures as outlined in the Employee Handbook and ongoing training.
- Work as scheduled, being flexible when needed.
- Meet and/or exceed Marion Goodwill Shopgoodwill production standards in all areas.
Sorting:
- Remove/pull expired items from product rooms.
- Examine merchandise of value or rarity and prepare it for digital imaging.
- Keep accurate records of processed items and report to management daily.
Photography:
- Take quality digital pictures of merchandise utilizing appropriate photography equipment.
- Ensure pictures are clear, centered and detailed.
- Ensure appropriate pictures accompany the correct product.
Posting:
- Accurately post merchandise to the website.
- Correctly upload digital images,
- Compose accurate item description and title for each posting.
- Determine accurate weight, dimensional weight, and shipping method.
- Set increment.
- Proof and submit finished posting.
- Store merchandise in designated holding area.
- Correctly mark storage room and shelf number for each item.
- Maintain an orderly and functional online storage area.
Shipping:
- Maintain an orderly and functional shipping area.
- Prepare and process purchased items for shipping.
- Appropriately wrap and package all merchandise according to size, weight and fragility.
- Weighing packages accurately to ensure proper postage is used.
- Access shipper computer programs.
- Generate shipping labels and required documentation to ship packages.
- Ensure all packages are shipped within 3- 5 days of payment.
- Responsible for maintaining a safe work environment and the maintenance and security of equipment.
Donation Attendant:
- Assist and receive donated goods from the donors by helping unload cars & carrying donations in a safe manner.
- Collect and bag/box all donations brought in.
- Organize donations as they are brought in, utilizing space available.
- Provide receipts to donors.
- Maintain accurate donation records of total donors on a daily and weekly basis.
- Assist truck drivers, to the best of their ability, when loading and unloading donations.
- Accountable for meeting or exceeding of daily, weekly and monthly goals.
Cleaning: (Inside and/or outside of the location)
- Follow store cleaning procedures as assigned.
Safety:
- Ability to pay close attention to his/her surroundings and alert management to any situation that seems dangerous and/or suspicious.
- Responsible for maintaining a safe workplace and complying with all state and federal safety and health regulations as well as company safety policy and procedures.
- Responsible for learning and executing all Consumer Product Safety Commission recalls.
- Responsible for safe handling and usage of blue tubs.
- Responsible for knowing the location of, how to read, and understand the Safety Data Sheets.
- Responsible for sanitizing and labeling of bedding, upholstered furniture, stuffed toys, and filling materials.
- Report any accidents/incidents and unsafe conditions to the store manager(s) and assists with completing appropriate reports.
- Attends monthly safety meetings. Perform all other duties as assigned by Supervisor.
Critical Skills:
- Must be able to work independently in a store team environment.
- Academic preparation preferably at high school level or GED.
- Ability to operate personal computer with knowledge of pertinent programs as specified by needs.
- Ability to operate Windows O/S.
- Ability to handle multiple assignments simultaneously.
- Ability to organize and prioritize duties.
- Proven ability to communicate clearly and courteously in person, over e-mail, and of the telephone.
- Must be 16 years of age or older, have command of the English language sufficient to communicate with customers, co-workers, and supervisors.
- Must possess strong interpersonal skills with customers and employees.
- Must be able to stand for long periods of time, stoop, squat, bend and twist, reach for extended periods of time; push, pull, or lift up to 50 pounds in a safe manner.
- Must have a desire to work with rehabilitation consumers, employees, and the public.
- Must be team oriented.
- Must be reliable and dependable.
- Must be able to pass alcohol/drug screening.
Job Location: Assigned store; some travel to other stores/main building may be necessary.
Equipment: Computer, adding machine, scale, supplies, and pallet jack.