Maintenance Technician

Reports To: Maintenance Supervisor
FLSA Status: Exempt
Supervises: N/A
Revised Date: 03/2022

Mission Statement: Building Lives That Work

Job Objective: This position is responsible for successful completion of all assigned jobs; carry out the Mission Statement of Marion Statement of Marion Goodwill Industries, Inc.

Essential Job Functions

Customer Service:

  • Consult with Marion Goodwill property personnel to find out what repairs need to be completed.
  • Responsible for maintaining open communication between Marion Goodwill property personnel and maintenance team.
  • Maintain confidentiality; ensure correct information goes only to the appropriate person(s).
  • Present a positive public image and satisfactory interaction with Goodwill employees/management/customers and demonstrating a service mindset and attention to compliance. .
  • Promotes special events with the direction of the appropriate person.
  • Assist with ensuring all maintenance concerns are communicated to the Maintenance Supervisor or other appropriate personnel in a timely manner.


  • Responsible for maintenance/repairs/preventative maintenance of all Marion Goodwill properties.
  • Should be able to display an attention to detail while performing basic home repairs such as: plumbing, carpentry, and electrical as assigned.
  • Documents and escalates to supervisor(s) major issues that need more time, resources or should be performed by a certified tradesman
  • Respond to after hour emergency calls as needed.
  • Fulfills cleaning instructions of designated work areas/work sites.
  • Must be able to identify and utilize appropriate tools and supplies for assigned jobs.
  • As needed transport various materials in packaged or bulk form to and from specified destinations, such as industrial sites, residences, or store locations.
  • As needed courteously and professionally greet and maintain a professional demeanor with all internal/external customers/residents/clients/etc. on assigned work site.


  • Have ability to write reports on work completed and relate other identified problems to appropriate personnel.
  • Works with supervisor(s)/outside entities related to issue to solve problems, remains flexible in adjusting to changes in operation requirements.
  • Is aware of and follows all company policies and procedures as outlined in the Employee Handbook, Policies & Procedures, and ongoing training.
  • Attend meetings/training as scheduled and integrate information from training into operations where applicable
  • Work as scheduled, being flexible when needed.

Safety and Loss prevention:

  • Relay assigned work vehicle maintenance issues to appropriate person.
  • Follow safety regulations prescribed by the U.S.Dept. of Transportation and Federal Highway Administration.
  • Operate forklift and other material handling equipment in a safe and efficient manner while loading, off-loading, or moving materials within our locations.
  • Responsible for maintaining a safe workplace and complying with all state and federal safety and health regulations and reporting, as well as company safety policy and procedures.
  • Assess emergency situations and take action as the need indicates reporting any such situation in writing and forwarding to the Safety Coordinator at the Corporate Office within 24 hours.
  • Notify supervisor(s)/Goodwill management of any property or physical injury by phone immediately.
  • Ensure the compliance with the Hazardous Communication Policy and Procedure (chemical labeling, Safety Data Sheets, and training).
  • Ensure vehicles are clean, restocks supplies, and maintains overall organization of the vehicles.
  • Assist in maintaining dock and warehouse areas in a neat, orderly and safe when necessary.

Perform other related duties as assigned.

Job Competencies:

  • Relationship Management – The ability to manage interactions to provide service and to support the organization. This to include: Business Networking Expertise, Visibility, Customer Service, Advocacy, Creditability, Community Relations, Teamwork, Proactivity, Responsiveness
  • Consultation – The ability to provide guidance to organizational stakeholders. This to include: Project Management, Analytic Reasoning, Problem-solving, Inquisitiveness, Creativity and Innovation, Flexibility, Time Management
  • Leadership and Navigation – The ability to direct and contribute to initiatives and processes within the organization. This to include: Transformational and Functional Leadership, Results and Goal Oriented, Mission Driven, Change Management, Consensus Builder
  • Communication – The ability to effectively exchange information with stakeholders. This to include: Verbal, Written, and Presentation Communication Skills, Persuasion, Diplomacy, Perceptual Objectivity, Active Listening, Effective Timely Feedback, Facilitation Skills, Meeting Effectiveness, Social Technology and Social Media Savvy, Public Relations
  • Cultural Effectiveness – The ability to value and consider the perspectives and backgrounds of all parties. This to include: Diversity Perspective, Openness to Various Perceptiveness, Empathy, Openness to Experience, Tolerance for Ambiguity, Adaptability, Cultural Awareness and Respect
  • Ethical Practices – The ability to integrate core values, integrity, and accountability throughout all organizational and business practices. This to include: Rapport Building, Trust Building, Professionalism, Creditability, Personal and Professional Courage, Personal, Professional and Behavioral Integrity
  • Critical Evaluation – The ability to interpret information to make business decisions and recommendations. This to include: Measurement and Assessment Skills, Objectivity, Problem Solving, Critical Thinking, Curiosity and Inquisitiveness, Research Methodology, Decision-making, Knowledge Management
  • Business Acumen – The ability to understand and apply information to contribute to the organization’s strategic plan. This to include: Strategic Agility, Business Knowledge, Systems Thinking, Economic Awareness, Effective Administration, Departmental and Company Business Knowledge

Physical/Emotional Demands:

  • The ability to remain in a stationary position roughly 20% of the time, as well as stand, stoop, bend, squat, pushing and pulling is required.
  • Using a computer while sitting for extended periods is common. Must also be able to position self to maintain equipment, including under tables and desks.
  • Heavy lifting is expected, though occasional exertion of about 50 lbs. of force (e.g., moving pallet jack, gaylords, pallets, blue tubs) may be required. Good manual dexterity required to use common office equipment (e.g., computers, mobile devices, calculators, copiers, scanners).
  • Emotional: Can be high stress. Regular need for communication and social interaction with others. May require prioritization in a fast-paced environment.

Perform other related duties as assigned.

Critical Skills:

  • Must be able to work independently in a team environment.
  • Prefer some work experience in maintenance.
  • Must be 18 years of age or older, have command of the English language sufficient to communicate with customers, co-workers, and supervisors.
  • Capable of operating maintenance tools for repairs.
  • Must possess interpersonal skills with customers and employees.
  • Must possess problem solving skills.
  • Must have a desire to work with rehabilitation consumers, employees, and the public.
  • Must be able to stand for long periods of time, stoop, squat, bend and twist, reach for extended periods of time; push, pull, or lift up to 70 pounds in a safe manner.
  • Must be team oriented.
  • Must be reliable and dependable.
  • Must be able to pass alcohol/drug screening.
  • First Aid CPR Certified if assigned by Safety Coordinator (training provided)
  • Must maintain a valid driver’s license, adequate personal liability insurance, and a driving record acceptable to Goodwill’s insurance provider.

Job Location: Corporate office; Will travel to store locations, area residences, and commercial establishments.

Equipment: Commercial truck, light truck, passenger van, tow motor, pallet jack, leaning supplies, and other material handling equipment (when licensed by Agency), computer (payroll software, Microsoft office suite-word/excel/office 365)