Reports to: Store Management Team

Revised Date: 9/2023

Mission Contribution:

To ensure the efficient and cost-effective operation of Goodwill through security of corporate assets, customer relations, sale of donated goods, accurate cash register operations in order to maximize profitability and increase training opportunities.


Under the direct supervision of the manager, the cashier is responsible for customer service, cash register sales, facility security and maintenance, greeting and assisting customers, bagging/wrapping merchandise, displaying merchandise, cleaning cash wrap area, counters, and front of store, hanging, stocking shelves and rotating merchandise.

Essential Functions:

  1. A cashier is responsible for greeting customers both via phone or in person in a prompt, friendly and courteous manner, helping customers with the goal of providing 100% outstanding customer service.
  2. Operates the POS to ensure accurate and efficient sales data, price, and information codes on merchandise.
  3. Ensures proper cash handling of all transactions including proper processing of discounts.
  4. Responsible for ensuring the integrity of our “Change round up” program where all customers must be asked to round up the change from each transaction to fuel the mission of Goodwill within the communities that we serve.
  5. Cleans front doors, counters and glass frequently, dust cases, keep front of store clean, return shopping carts and baskets to appropriate areas, return unsold merchandise to proper area.
  6. Assists with promotions to include customer information, postings, special sign displays, etc.
  7. Stocks and maintains counter, windows and cash/wraps in a neat and clean condition always.
  8. Works in a safe manner, adheres to proper handling of material movement equipment and communicates any safety hazards or concerns.
  9. Assists in training new cashiers.
  10. Cleans dressing rooms and re-hang clothes as needed.
  11. Places apparel, wares, shoes, accessories, etc. onto sales floor in correct location and rotate merchandise from sales floor as needed.
  12. Adheres to all Goodwill and personnel policies and procedures; follow good safety practices including reporting safety hazards and injuries to the Supervisor.
  13. Maintains Goodwill security, relating to theft or pilferage and handling of cash receipts, according to policies and procedures.
  14. Performs assigned duties within the framework of our Guiding Principles:
    • Using data for operational productivity
    • We are committed to providing outstanding customer service.
    • Greeting donors and shoppers within 10 seconds.
    • Maintaining a clean, neat, organized, and safe facility. The image of the store reflects Goodwill, the manager, and the team.
    • Stocking our store with full and fresh product.
    • All donations should be processed within 24 hours.
    • Avoiding piles – If you have a pile, we have a problem.
  15. May be asked to participate in activities outside of Goodwill.
  16. Attends in-service and related training as assigned by the manager.
  17. Performs other duties as assigned by the Supervisor.

Minimum Qualifications:

  • High school diploma or G.E.D. preferred.
  • Prior experience in a retail environment preferred.
  • 6 months Cashiering experience preferred.
  • Good interpersonal skills and customer service
  • Ability to perform the essential functions with or without accommodation.
  • Ability to develop and maintain effective working relationship with Supervisor, coworkers, customers and donors.
  • Ability to work within a team situation.
  • Ability to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.

Special Requirements:

  • Must have reliable means of transportation.
  • Must make a commitment to drug-free workplace culture and policy.

Physical Requirements:

  • Able to stand, bend and reach.
  • When business needs require performance of sales floor tasks, must be able to lift, push, pull, carry or otherwise move up to twenty-five (25) pounds with no support regularly. Over twenty-five (25) pounds request for additional team member assistance as needed.
  • Able to perform tasks that require repetitive motion. Manual dexterity is required.

Critical Performance Factors (CPF):

  1. Sales vs Budget (Location vs goal)
  2. Safety – Goodwill Safety metric score
  3. Attendance – Works schedule as assigned, notify leadership as needed with no recurring issues
  4. Quality of Work – (Attitude, sense of urgency, image, productivity, individual safety performance)
  5. Customer Service (10 second rule internal and external customers, smile, integrity of process and feedback)
  6. Transaction Value (Location vs individual)
  7. Change round up as a % of transactions (30% and higher than previous year)
  8. Sales Floor Support – (Meets production standards as needed ensuring fresh inventory)
  9. Accuracy of register input
  10. Role Model Worker % of RFT TMs (# of Full Time TMs that are RMW/MA vs non-RMW by %) vs goal.

Job Location: Assigned store; some travel to other stores/main building may be necessary.

Technology and Equipment: Computer, I pad, supplies, pallet jack, and forklift (when licensed by Agency).