Classification: Staff
Reports To: Mission Services Manager and Controller
FLSA Status: Non – Exempt
Supervises: None
Revised Date: 7/25/2022
Mission Statement
Building lives that work.
Job Objective: This position is responsible for the successful completion of billing and support administrative functions. Carries out the Mission Statement of Marion Goodwill.
Essential Job Functions
• Prioritizes work duties for maximum efficiency
• Manages internal and external relationships in ways that promote the best interests of all parties.
• Applies creative problem-solving to address business needs and issues.
• Understands the most effective and efficient way to accomplish tasks within the parameters of organizational hierarchy, processes, systems, and policies.
• Provides clear, concise information to others in verbal, written, electronic, and other communication formats for public and organizational consumption.
• Works effectively with diverse cultures and populations.
• Masters research methods and applies them to work.
Billing Coordinator Duties
• Prepare accurate and timely grant-program invoices and reports to funders as required.
• Manage customer and funder questions and relationships with excellent customer service.
• Perform grant-related post-award functions, including budget and expense analysis, account coding, labor distribution charges, reconciliations, re-budgeting and grant close-out functions.
• Help to ensure program and fiscal compliance for government contracts and grants. Make sure all required documentation is in place to support all amounts submitted for grant reimbursement.
• Participates in Quality Assurance program.
• Responsible for all mission programs accounting AR invoicing, AP expense coding, adjusting and accrual journal entries and collection of accounts receivable.
Prioritize work with daily/weekly goals.
Responsible for assigned outcome reporting.
Assists and monitors to ensure programs are achieving outcome goals for programs. If program goals are not being achieved, develop an action plan with follow up to achieve desired goals.
Ensures compliance in all audits, program requirements, and/or CARF standards.
Build and maintain effective quality working relationships by providing exceptional customer service with internal and external customers. Act with customers in mind and dedication to gaining their trust and meeting their expectations.
Assist with greeting visitors, answering phone, recording messages, relaying information.
Maintain confidentiality of agency information including consumer information, agency finances, and executive decisions. Ensure correct information goes only to the appropriate person(s).
Is aware of and follows all company policies and procedures as outlined in the Employee Handbook and ongoing training.
Attends meeting/training as scheduled.
Reports any accidents/incidents and unsafe conditions to supervisor(s) and assists with completing appropriate reports.
Follows all safety policies and procedures.
Perform other related duties as assigned.
Qualifications/Basic Job Requirements:
- Associate Degree preferred or two years’ related work experience accepted
- Computer literacy, including competency with spreadsheets and word processing software
- Ability to handle confidential information with discretion and tact
- Desire to work with rehabilitation clients, employees and the public
- Credentials and criminal background check required
- First aid CPR certified (training provided);
- Ability to pass alcohol/drug screening
- A driving record acceptable to Goodwill’s insurance provider and adequate personal liability insurance.
Job Competencies:
- Relationship Management – The ability to manage interactions to provide service and to support the organization. This to include: Business Networking Expertise, Visibility, Customer Service, Advocacy, Creditability, Community Relations, Teamwork, Proactivity, Responsiveness
- Consultation – The ability to provide guidance to organizational stakeholders. This to include: Project Management, Analytic Reasoning, Problem-solving, Inquisitiveness, Creativity and Innovation, Flexibility, Time Management
- Leadership and Navigation – The ability to direct and contribute to initiatives and processes within the organization. This to include: Transformational and Functional Leadership, Results and Goal Oriented, Mission Driven, Change Management, Consensus Builder
- Communication – The ability to effectively exchange information with stakeholders. This to include: Verbal, Written, and Presentation Communication Skills, Persuasion, Diplomacy, Perceptual Objectivity, Active Listening, Effective Timely Feedback, Facilitation Skills, Meeting Effectiveness, Social Technology and Social Media Savvy, Public Relations
- Cultural Effectiveness – The ability to value and consider the perspectives and backgrounds of all parties. This to include: Diversity Perspective, Openness to Various Perceptiveness, Empathy, Openness to Experience, Tolerance for Ambiguity, Adaptability, Cultural Awareness and Respect
- Ethical Practices – The ability to integrate core values, integrity, and accountability throughout all organizational and business practices. This to include: Rapport Building, Trust Building, Professionalism, Creditability, Personal and Professional Courage, Personal, Professional and Behavioral Integrity
- Critical Evaluation – The ability to interpret information to make business decisions and recommendations. This to include: Measurement and Assessment Skills, Objectivity, Problem Solving, Critical Thinking, Curiosity and Inquisitiveness, Research Methodology, Decision-making, Knowledge Management
- Business Acumen – The ability to understand and apply information to contribute to the organization’s strategic plan. This to include: Strategic Agility, Business Knowledge, Systems Thinking, Economic Awareness, Effective Administration, Departmental and Company Business Knowledge
Physical/Emotional Demands:
- The ability to remain in a stationary position roughly 75% of the time, as well as the ability to move about the office occasionally (accessing files/storage, office equipment, computers and other office productivity devices, attending meetings, etc.), is required.
- Using a computer while sitting for extended periods is common. Must also be able to position self to maintain equipment, including under tables and desks.
- No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., carrying binders, portfolios, laptops) may be required. Good manual dexterity required to use common office equipment (e.g., computers, mobile devices, calculators, copiers, scanners).
- Emotional: Can be high stress. Regular need for communication and social interaction with others. May require prioritization in a fast-paced environment.
Job Location
Community based sites, Goodwill facilities; some travel to work sites, meetings and conferences.
Technology and Equipment
Copier; Scanner; Computer; Basic Internet and Email Usage; Instant Messaging; Zoom; Microsoft Office Products (Word, Excel, Outlook, Teams); QuickBooks; adding machine, fax machine, copier/scanner, Payroll Software.